Privacy Policy

UptoCode ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, process, store, disclose, and safeguard your information when you use our compliance-checking platform and website.

Account information

Information you provide when you create an account or contact us, such as your name, email address, company, and role.

Uploaded content

The drawings, BIM models, and regulation documents you upload so we can analyse them and produce compliance reports.

Usage data

Technical information collected automatically, including IP address, browser and device type, and how you interact with the platform.

To deliver compliance checks, our system automatically processes the content you upload. It parses each file (including text extraction and, for scanned documents, optical character recognition), splits the extracted text into segments, generates vector embeddings of those segments, and stores the extracted text and embeddings so relevant passages can be retrieved and supplied to AI models that generate your answers and reports.

This processing is automated and is performed solely to provide the service to you. Your uploaded content is processed within your own workspace, is not made available to other users or to the public, and is not used to train public or third-party AI models. Our staff do not access the contents of your files except as needed to operate, support, secure, or troubleshoot the service, or where required by law.

We use trusted third-party providers to host the platform and to deliver AI processing. These include cloud hosting and database providers, and AI providers used for text embeddings, optical character recognition, and answer generation. These providers process content under contract, only to provide their services to us, and not to train their own public models.

We do not sell your personal information. We disclose information only to these providers, where you direct us to, or where required by law.

• To provide, maintain, and improve the platform and your compliance checks.
• To generate the reports and answers you request from your uploaded content.
• To communicate with you about your account, support requests, and product updates.
• To detect, prevent, and address technical issues, abuse, and security risks.

We use essential cookies needed to operate the website and to keep you signed in, and analytics cookies (including Google Analytics) to understand how the site is used so we can improve it. You can control or block cookies through your browser settings, and where required by law we will seek your consent before setting non-essential cookies.

Content is encrypted in transit and at rest, and access is restricted to providing and supporting the service. We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide the service, unless a longer period is required by law. You can delete your documents or request deletion of your account and associated content at any time. When you do, we delete the uploaded files together with the text and vector embeddings derived from them.

• Access to the personal information we hold about you.
• Correction of inaccurate information.
• Deletion of your personal information.
• Portability of your data.
• Objection to certain processing.

Questions about this policy? Contact us at support@uptocode.ai. To report copyright infringement, see our Copyright & Takedown Policy.